Help & FAQ

Orders placed before 10pm ship the same night and arrive the next day in most areas. Orders over $99 ship free; below that, next-day delivery is a flat $4.99.

Yes — choose Click & Collect at checkout and pick up from any Voltix store in as little as two hours.

You will receive a tracking link by email and SMS as soon as your order leaves our warehouse. You can also see live status in My account.

All major credit and debit cards, bank transfer, cash or card on delivery, and interest-free instalments with KOKO, Mintpay and Payzy.

Choose KOKO, Mintpay or Payzy at checkout. You pay the first instalment today and the rest are charged automatically — monthly for KOKO and Mintpay, every two weeks for Payzy. There is no interest and no hidden fee.

Instalments are available on orders from $10 (KOKO) or $20 (Mintpay and Payzy) up to each provider’s limit.

Every device includes the manufacturer warranty plus our own 2-year Voltix warranty. We handle the claim for you — just bring it to a store or book a free courier pickup.

Changed your mind? Return any product within 30 days in its original packaging for a full refund. Opened headphones and earbuds can be returned if hygiene seals are intact.

Yes. If you find the same product cheaper at a major retailer within 14 days of purchase, we refund the difference.